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Privacy Policy

Your Privacy is our Priority!

Privacy Policy WA-CRM

WA-CRM interacts with one of the most personal parts of your life—your WhatsApp messaging inbox. That’s why we design and build WA-CRM with privacy at its core. Unlike traditional, hard-to-read privacy policies, this policy is intended to be human-readable and easy to digest. We encourage you to read through it carefully because your privacy is important to us.

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This Privacy Policy outlines how WA-CRM ("WA-CRM," "we," "us," or "our") handles the personal information we collect through our digital services, including our website, Chrome extension, and workspace (collectively, the "Service"). It also covers our social media, marketing activities, and other practices as described in this Privacy Policy.

We Design and Build with Privacy at Heart

Personal Information We Collect

 

Information You Provide to Us:

 

Personal information you may provide to us through the Service includes:

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  • Contact Data: Your first and last name, salutation, email address, billing and mailing addresses, professional title, company name, and WhatsApp Number.

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  • Profile Data: Username, photograph, preferences, and any other information you add to your account profile.

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  • Communications: Messages you exchange with us through the Service, social media, or other channels.

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  • Marketing Data: Preferences for receiving marketing communications and details about your engagement with them.

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  • User-Generated Content: Content such as profile pictures, photos, videos, messages, and other materials you generate, transmit, or make available on the Service.

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  • Payment Information: Payment card details or bank account numbers are needed to complete transactions.

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  • Other Data: Any other information not listed here but collected as described in this Privacy Policy or as disclosed at the time of collection.

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Third-Party Sources:

 

We may combine information you provide with information from other sources, including:

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  • Affiliate Partners: Partners in our affiliate network and promoters participating in paid affiliate programs.

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  • Marketing Partners: Joint marketing partners and event co-sponsors.

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  • Third-Party Services: Information from social media services that you use to log into your WA-CRM account.

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Automatic Data Collection:

 

We, our service providers, and business partners may automatically log information about you, your device, and your interaction with the Service over time, such as:

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  • Device Data: Information about your device, including operating system type, browser type, IP address, and more.

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  • Location Data: When you authorize the Service to access your device’s location.

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  • Online Activity Data: Pages or screens you view, how long you spend on a page, navigation paths, and more.

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WA-CRM does not track activities within the native WhatsApp surface itself.

We use cookies and similar technologies, including local storage and web beacons, to facilitate the technical operation of the Service, enhance functionality, and analyze user activity.

How We Use Your Personal Information?

 

We may use your personal information to:

  • Provide, operate, and improve the Service.

  • Establish and maintain your user profile.

  • Facilitate your invitations to others.

  • Enable security features like two-factor authentication.

  • Communicate with you about the Service.

  • Understand your needs and personalize your experience.

  • Conduct research and development.

  • Send marketing communications (with your consent).

  • Protect our legal rights and prevent unauthorized or illegal activities.

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We may retain your personal information for as long as necessary to fulfil these purposes, comply with legal obligations, or prevent fraud. When no longer needed, we may delete, anonymize, or isolate it.

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How We Share Your Personal Information?

 

We may share your personal information with:

  • Affiliates: Our corporate parent, subsidiaries, and affiliates.

  • Service Providers: Third parties who provide services on our behalf, such as hosting, customer support, and analytics.

  • Payment Processors: Payment card information is processed directly by our payment processors, such as Stripe.

  • Advertising Partners: For interest-based advertising purposes.

  • Linked Third-Party Services: If you log in with or link to a third-party service, such as WhatsApp, Hubspot, or Salesforce, they may access your information according to their privacy policies.

  • Professional Advisors: Lawyers, auditors, and others providing services to us.

  • Authorities and Others: For legal compliance and protection.

  • Business Transferees: As part of business transactions like mergers or acquisitions.

  • Other Users and the Public: If you share content or links publicly.

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We make commercially reasonable efforts to ensure our partners provide a similar level of protection for your personal information as described in this Privacy Policy.

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Your Choices

 

You have several choices regarding your personal information, including:

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  • Accessing or Updating Information: You can review and update your account information by logging in to your account.

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  • Opting Out of Marketing Communications: You can opt out of marketing emails by following the instructions in the emails or contacting us.

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  • Managing Cookies: You can adjust your browser settings to block or delete cookies.

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  • Controlling Mobile Location Data: You can disable location access through your device settings.

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  • Deleting Content or Closing Your Account: You can delete certain content or request to close your account.

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Security

 

We use various safeguards to protect your personal information, but we cannot guarantee complete security.

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International Data Transfer

 

Your personal information may be transferred to and processed in the United States or other locations where privacy laws may differ from those in your region.

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Children

 

The Service is not intended for anyone under 16 years old. If we learn we have collected personal information from a child without parental consent, we will take steps to delete it.

 

Changes to This Privacy Policy

 

We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on the Service and updating the effective date. Your continued use of the Service after any changes indicates your acceptance of the modified policy.

 

How to Contact Us

 

Email: support@wa-crm.com

 

California Privacy Rights Notice

 

If you are a California resident, you may have rights under California’s Shine the Light law. Please contact us with your request and provide the required details.

 

Notice to European Users

 

For users in the UK, Switzerland, and the EEA, we process your personal information under European data protection laws and provide you with specific rights, such as accessing, correcting, or deleting your personal information.

For questions or requests regarding your rights, please contact us.

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